Monday 24 February 2014

Warm-Up 2

Warm-Up 2 is all about complaining. 'The Hire Car from Hell' is all about really bad treatment when renting a car in the USA. The idea for this Warm-Up came from the wonderful film,"Trains, Planes and Automobiles", with Steve Martin and John Candy. The task is set up so that you don't have any other option than to write a well-composed letter to the company in the USA - and hope for the best. The sum of money involved is too small to make it worth your while starting a legal action (at least from this side of the Atlantic - it'd be different if you were living in the USA, where they have Small Claims Courts). There's also a lot of scope for 'he said-she said' situations (which is how they describe situations where one person says one thing, and the other person says something different in American English).

The task itself is quite limited: you only have to write FIVE sentences from the letter you'd write (i.e. NOT the entire letter). The point is to see whether you can calibrate your language, so that you express yourself firmly, but refrain from insults and gratuitous comments that will just result in your letter being filed in the trash can! Once again, there's a link to the Send-In Task which comes next.

By the way, if you want to see what the practical problems of using language that's too strong are (and of letting emotion get in the way of your complaint), take a look at this scene from the film:

http://youtu.be/DsrXZ_Mdehw

Be warned, though. This scene is famous for the large numbers of times the word 'fuck' is used in a very short space of time!

You submit your Warm-Up Task 2 by copying your text into a comment. Remember to include FIVE sentences only - and to include your name in the submission.

By the way, if you don't know what the 'redeye' is, take a look at the first comment on this post.

Wednesday 19 February 2014

Feedback on Warm-Up 1

I think that everyone's who posted a Warm-Up 1 has now received feedback on it. If you've submitted a Warm-Up 1, but not received a mark and feedback, please get in touch and I'll see what's happened. I did have one Warm-Up which was completely anonymous! No name on it and posted anonymously. If the person who posted it would like some feedback on it, just mail me and I'll get the feedback sent back to you as soon as I can.

You handled this task well. Nearly everyone gave us a very clear picture of why the company was smart to hire you, although there were one or two presentations which were a bit vague. Consider these two statements:

A. "I went to Harvard."
B. "I graduated from Harvard in 2010 with a Master's Degree in Economics."

'A' could actually mean that I once delivered groceries there! It could also mean that you spent a term there as an exchange student … but clearly 'B' is a much more impressive statement on a personal presentation. Try, therefore, to avoid vague phrases like "… for a few years …" and "… at several companies …"

Another comment I made on some of the presentations was about 'features' and 'benefits'. This presentation is really about selling yourself as a new manager and a key point about sales is that your 'features' have no value until you've turned them into a 'benefit' for the potential customer. Thus, if I'm trying to sell you a hatchback, just saying that it's a hatchback isn't enough. I need to add something like: "This car's a hatchback, so when you're loading shopping in the back in the rain, you won't get it wet." In other words, try to make an explicit connection between things you've done/qualifications you've achieved and benefits for your new employer.

Now it's time to get down to some grammar!

1. Many of you need to take another look at the capital letters exercise in Module 1. The way capital letters were used was quite varied - sometimes done correctly, sometimes not. You'll also find that native speakers have problems with the rules about capital letters too … but there's a bit of unfairness involved: if people know you're a foreigner, they'll think you're sloppy (or ignorant) if you make a mistake with details like capital letters; if one of us native speakers does the same thing, we're much more likely to be seen as creative geniuses doing new things with the language! However, these minor errors do tend to wind people up, and that's something you need to avoid doing, if you can.

The main areas you need to be careful about are names/titles (remember that all the information words need them), names of academic subjects (see below), 'nationality' words (English and Swedish, for example) and names of days and months.

Look at this example:

"She used the psychology she'd learned whilst studying Psychology at university to persuade her boss to give her a raise."

The red one is psychology the way most people in society use it: the way some people can use their understanding of how human beings work to achieve what they want. The green one, on the other hand, is the academic subject you can study at university.

2. Look at these two examples:

A. "I'm looking forward to … a cup of coffee."
B. "I'm looking forward to … meeting you again."

The 'to' here is a preposition … and after a preposition you need some kind of noun (called a 'substantiv' in Swedish). Guess what! Those tricky '-ing' forms can sometimes be a sort of noun (they're called '-ing' nouns or gerunds). As you can see above, both of the blue words are noun forms coming after the preposition 'to'.

3. I've used the word 'colloquial' on a few of my comments, particularly in connection with 'get' and 'big'. Colloquial language is the language of speaking - people say "quid" and "buck", but you'll find the words "pound" and "dollar" written on a contract.

The problems with colloquial language in formal writing are 1) that it looks sloppy; and 2) that it's imprecise. 'Big' is usually expressed as 'large' (for physical size) or 'great' or 'major' (for importance), whilst 'get' could be one of up to over 50 different things! Do you mean 'get' as 'become', or 'get' as 'obtain' or 'get' as 'receive' … or what?

4. Hyphens can be tricky too - they're the English equivalent of "särskrivning" in Swedish. Look at these examples:

"He's a hard working man." (i.e. a working man who's hard - or aggressive)
"He's a hard-working man." (i.e. a man who works hard)

However, often there's a sort of choice. Whether you use a hyphen or not depends on how easy it is to work out what the writer really means:

"She was a problem solving type of person."

Isn't it easier to immediately understand the version with the hyphen:

"She was a problem-solving type of person."

5. Here's another tricky aspect of English: count and uncount nouns. This is a distinction we make between things which can be seen as separate chunks (count nouns), as opposed to things which we only see as a (usually abstract) whole (uncount nouns). And, to make matters even more complicated, you can see some nouns from both perspectives!

Here's a ground rule: count nouns need a word like 'a', 'the', 'this', 'my' (etc, etc) in front of them in the singular; uncount nouns can't take 'a' … and they can actually survive without any of these words at all (and they don't have plurals!).

In this Warm-Up, commonly-made mistakes were made with 'employment' (uncount noun - because we're talking about the concept of being employed) instead of 'job' or 'position' (count nouns). However, 'experience' is the really tricky one. Look at these examples:

A. "I had a useful experience in the US when someone stole my wallet."
B. "I gained useful experience in the US working for a merchant bank."

The green 'experience' is a one-off occurrence in my life; the red one is talking about a much more abstract set of lessons I learned whilst working for a bank. (In this Warm-Up you'd be much more likely to be talking about B than A).

6. Finally, take a look at these two examples:

A. The company are going away for the annual team-building exercise.
B. The company is launching a new product.

Why is there a difference?

Well, the blue one refers to something the people in the company do as separate individuals. The green one refers to the company acting as a single legal entity. You're much more likely to be referring to companies as legal entities on this course!

Good luck with your Send-In Tasks. I'll make the Warm-Up 2 post and the Warm-Up 2/Send-In 2 podcast at the beginning of next week.

Tuesday 4 February 2014

Warm-Up 1

This is the post to which you add your Warm-Up 1 task as a Comment (i.e. click on the Comment button below). When you add your Comment, don't forget to write your name on the post! You'd be amazed how much detective work I sometimes have to do to find out who actually wrote the comment!

Warm-Up 1 asks you to write a personal presentation for a web site. This is a general message that goes out to everyone who visits the web site of the new company you've just got a job with. I.e. it needs to be informative, but a bit general - and a good piece of advertising for your new employer. In other words, you need to show how smart your new employer is for hiring you!

You'll find a couple of useful links on the Warm-Up 1 page: one from the 'How to Do Things' site with some general advice, and an example of personal presentations from the Ericsson company.

You'll also find the 'Warm-Up 1 and Send-In 1' Podcast to be of help too.

When the Warm-Ups have all been marked and sent back (by me, David), I'll post a general comment in a post on this blog, with advice for everyone about Send-In Task 1.

I've set the Comment function up to accept 'Anonymous' comments. If you choose that option, you'll appear as an anonymous commenter … so it's even more important to put your name (or some kind of identifying detail) on your comment. There could be several 'Anna' or 'Eriks' in the group, so at least give us the initial of your surname!

We're up and running …

I've just made the Module links live, so you can start studying the course now.

You'll notice (from the Course Timetable in the Business Pages section) that you're working on a three week schedule: first a Warm-Up Task; then a Send-In Task; and finally a week off!

I'm going to try to get everyone's Warm-Up Tasks marked and returned in good time for you to write a Send-In Task which builds on what you learned from the Warm-Up Task.

Good luck - and we hope you enjoy the course!

David Richardson
Kalmar
Sweden